POPIA

Our Commitment to POPIA Compliance

What is POPIA?

The Protection of Personal Information Act 4 of 2013 (POPIA) is South Africa’s primary data protection legislation. It governs how organisations may collect, store, use, and share the personal information of individuals and juristic persons.

POPIA came into full effect on 1 July 2021. It establishes eight conditions for lawful processing of personal information and grants data subjects a range of rights over how their information is handled.

At Manna Holdings, we take our obligations under POPIA seriously. Our commitment to compliance is not merely regulatory – it reflects our core values of integrity, transparency, and respect for the people we serve.

Our Responsibilities as a Responsible Party

Manna Holdings (Pty) Ltd is the responsible party in respect of the personal information processed in the course of our business. This means we determine the purpose and means by which personal information is processed.

The Eight Conditions We Uphold

POPIA requires all responsible parties to comply with eight conditions for lawful processing. Here is how Manna Holdings gives effect to each:

  1. Accountability We take responsibility for ensuring that personal information in our custody is processed in accordance with POPIA. Our Information Officer oversees compliance across all business divisions.
  2. Processing Limitation We collect only the personal information that is necessary for a specific, identified purpose. We do not collect information that is excessive or irrelevant.
  3. Purpose Specification Personal information is collected for a defined, explicit, and legitimate purpose – and only used in a manner compatible with that purpose.
  4. Further Processing Limitation We do not process personal information for a purpose that is incompatible with the original reason for collection, unless we have obtained the data subject’s consent or are authorised to do so by law.
  5. Information Quality We take reasonable steps to ensure that the personal information we hold is accurate, complete, and up to date.
  6. Openness We are transparent about our data processing practices. Our Privacy Policy explains what information we collect, why we collect it, and how it is used. Data subjects are notified at the point of collection.
  7. Security Safeguards We implement appropriate technical and organisational measures to protect personal information against loss, damage, or unauthorised access. All staff who handle personal information receive appropriate training on their responsibilities.
  8. Data Subject Participation We respect your rights as a data subject. You may access, correct, or request deletion of your personal information by contacting our Information Officer.

What Personal Information We Process

In the course of our operations across our three divisions, we may process the following categories of personal information:

Manna Property Valuations Client names, contact details, and property information required to conduct valuations; financial and ownership records where relevant to the valuation mandate.

Manna Working @ Heights Business contact details of clients and procurement officers; delivery address information; records necessary for supply of certified safety equipment.

Manna Training Academy Learner names, identity numbers, contact details, and educational records required for SETA-accredited training registration, assessment, and certification.

Your Rights Under POPIA

As a data subject, POPIA grants you the following rights:

  • The right to be notified that your personal information is being collected
  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate, incomplete, or outdated information
  • The right to request deletion or destruction of your personal information (subject to legal obligations)
  • The right to object to the processing of your personal information
  • The right to object to the use of your information for direct marketing purposes
  • The right to lodge a complaint with the Information Regulator

To exercise any of these rights, please contact our Information Officer at info@mannaholdings.co.za.

How to Lodge a Complaint

If you are not satisfied with how we have handled your personal information, you may contact our Information Officer directly. We will investigate and respond within a reasonable timeframe.

If you remain dissatisfied, you may escalate your complaint to the Information Regulator of South Africa:

Website: www.inforegulator.org.za Email: inforeg@justice.gov.za Telephone: 012 406 4818

Our Ongoing Commitment

POPIA compliance is an ongoing process, not a once-off exercise. Manna Holdings continues to:

  • Review and update our data processing practices as our business evolves
  • Train staff on their obligations under POPIA
  • Conduct periodic assessments of our information security measures
  • Maintain our PAIA (Promotion of Access to Information Act) manual, available on request

For any questions about our POPIA compliance or data handling practices, please do not hesitate to contact us at info@mannaholdings.co.za or call 012 345 3664.