Privacy Policy

1.Introduction

Manna Holdings (Pty) Ltd (“Manna,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you interact with us.

We provide property valuation, safety equipment supply, and training and skills development services across South Africa. In doing so, we handle personal information responsibly, in accordance with applicable legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

2.Who We Are

Manna Holdings (Pty) Ltd

Physical Address: 12 Victoria Link, Route 21 Corporate Park, Irene, Pretoria

Telephone: 012 345 3664

Email: info@mannaholdings.co.za

Manna Holdings is the responsible party in respect of personal information collected and processed in relation to our business operations.

3.What Personal Information We Collect

We may collect the following categories of personal information:

Contact and Identity Information

• Full name
• Email address
• Phone number
• Physical or postal address
• Job title and employer

Professional and Business Information

• Company name and registration details
• Industry and professional credentials
• Requirements relating to property valuation, safety equipment, or training services

 Technical Information (Website)

• IP address and browser type
• Pages visited and time spent on our website
• Referring URLs and device information
• Cookies and usage data (see Section 8)

Financial Information

• Banking details necessary for processing payments or invoicing (collected only where directly relevant)

Training and Skills Development Information

• Learner names, ID numbers, and qualifications (for SETA-accredited training enrolments)
• Training records and assessment results

We only collect information that is necessary, relevant, and not excessive in relation to the purpose for which it is collected.

4. How We Collect Personal Information

We collect personal information through:

• Enquiry forms and contact submissions on our website
• Email, telephone, and in-person communications
• Signed service agreements, quotations, and purchase orders
• Training enrolment and registration forms
• Business cards, referrals, or networking engagements
• Automated data collection technologies on our website (cookies and analytics tools)

5. Why We Collect and Use Your Personal Information

We process personal information for the following legitimate purposes:

• To deliver our services – including property valuations, safety equipment supply, and training programmes
• To communicate with you – responding to enquiries, providing quotations, and updating you on service progress
• To fulfil contractual obligations – managing agreements with clients, suppliers, and partners
• To process payments and manage invoicing
• To comply with legal obligations – including SETA reporting, statutory valuation requirements, and financial records
• To improve our website and services – through analysis of usage data and feedback
• To send relevant service updates or information – where you have consented or where we have a legitimate interest in doing so

We will not use your personal information for any purpose that is incompatible with the original reason for collection without obtaining your prior consent.

6. Sharing Your Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share personal information with:

• Service providers and contractors who assist us in delivering our services (bound by confidentiality obligations)
• Regulatory and statutory bodies – such as the South African Council for the Property Valuers Profession (SACPVP), relevant SETA bodies, or municipal authorities, where required
• Financial institutions – for payment processing purposes
• Professional affiliates or sub-contractors engaged on specific projects, under appropriate agreements
• Law enforcement or government authorities – where required by law or court order

All third parties with whom we share personal information are required to maintain appropriate confidentiality and security standards.

7. How We Store and Protect Your Information

Manna Holdings implements appropriate technical and organisational measures to protect personal information against loss, unauthorised access, alteration, or disclosure. These measures include:

• Secure servers and password-protected systems
• Restricted access to personal information on a need-to-know basis
• Physical security at our offices
• Regular review of our information security practices

While we take all reasonable precautions, no method of electronic storage or transmission over the internet is completely secure. We encourage you to contact us immediately if you suspect any unauthorised use of your information.

8. Cookies and Website Analytics

Our website may use cookies – small text files stored on your device to enhance your browsing experience and analyse site traffic. We use this information to understand how visitors use our site and to improve our content and services.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain functionality of our website.

We do not use cookies to collect personally identifiable information without your consent.

9. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Specific retention periods may vary based on:

• Contractual requirements
• Statutory obligations (e.g. financial records, SETA compliance records)
• Professional standards applicable to property valuers

When personal information is no longer required, it is securely deleted or anonymised.

10. Your Rights

You have the following rights in relation to your personal information:

• Right of access – to request a copy of the personal information we hold about you
• Right to correction – to request that inaccurate or outdated information be corrected
• Right to deletion – to request erasure of your personal information, subject to legal and contractual obligations
• Right to object – to object to the processing of your personal information for direct marketing purposes
• Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact our Information Officer at the details provided in Section 2. We will respond within a reasonable period, and no later than as required by applicable law.

11. Direct Marketing

We may from time to time send you information about our services that may be of relevance to you. You have the right to opt out of receiving such communications at any time by contacting us at info@mannaholdings.co.za or by following the unsubscribe instructions in any marketing communication.

12. Links to Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. The updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically.

14. Complaints

If you believe we have not handled your personal information appropriately, you may lodge a complaint with the Information Regulator of South Africa:

The Information Regulator (South Africa) Website: www.inforegulator.org.za Email: inforeg@justice.gov.za Tel: 012 406 4818

You are also welcome to contact us directly at info@mannaholdings.co.za and we will do our best to address your concerns promptly.